All Boost Ebikes come standard with a one year manufacture warranty. The warranty will cover defects in materials or workmanship on the frame, forks, stem, handlebar, seat post, brakes, lights, crank set, pedals, rims, wheel hub, derailleur, shifter, throttle, controller, battery, motor assembly, LCD display, kickstand, reflector, and hardware. Warranty on the battery does not include damage from power surges, use of an improper charger, water damage, misuse or normal wear. This warranty is offered to the original registered owner only, it is not transferable. The warranty does not apply to normal wear and tear; acts of God; any modifications or conversions; commercial use; or inappropriate maintenance, use, or care. The warranty does not include any normal wear and tear parts such as tires, tubes, brake pads, grips, cables and housing. In the event a bike was received with damage due to shipping, Boost Ebikes must be notified within 14 days of product delivery in order for the warranty to apply. Boost Ebikes shall not be responsible for any direct, indirect or consequential damages. This includes without limitation damages for personal injury, property damage or economic losses whether they be based on a warranty, negligence or product liability in connection with their products.
What will we do?
In the case that a component is deemed defective or damaged not as a result of user error, Boost Ebikes will issue a replacement part and assist you in replacing the part.
In the case that a component is deemed to have been damaged during shipping, Boost Ebikes will provide the owner with a replacement part and assist you in replacing the part.
What do you do?
In the case of defects in materials or workmanship based on the terms of the warranty, please contact Boost Ebikes: 303-525-1232 or firstname.lastname@example.org.
Upon contacting Boost Ebikes, we may request photos or videos.